Terms of Service

These Terms of Service (“Terms”) govern access to and use of Signals Flow (the “Service”) offered by Saylan Group (“we,” “us,” “our”) at https://signalsflow.app and related application URLs. By requesting access, creating an account, or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (“Customer,” “you”).

Eligibility and invite-only access

The Service is provided on an invitation-only basis for business users. Accounts are created by platform administrators. You represent that you have authority to bind your organization and that information you provide is accurate.

The Service

Signals Flow is a B2B go-to-market control plane for ICP definition, enrichment, scoring, email verification, AI-assisted personalization, and outreach handoff. Features depend on your workspace configuration and connected integrations. We may modify, suspend, or discontinue features with reasonable notice where practicable.

Customer data and responsibilities

• You retain ownership of data you upload or import (“Customer Data”), including lead lists, GTM documents, and messaging content.
• You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service, including sending data to subprocessors described in our Privacy Policy.
• You are responsible for lawful collection of lead data, compliance with anti-spam and privacy laws (including CAN-SPAM, GDPR, and similar regimes where applicable), and obtaining necessary consents before outreach.
• You must not use the Service to send unlawful, deceptive, or harassing communications or to process sensitive categories of data without appropriate legal basis and safeguards.

AI-generated output

The Service uses large language models and automation to suggest scores, research notes, and message copy. Outputs may be inaccurate or incomplete. You are responsible for human review before relying on outputs or sending outreach. We do not guarantee deliverability, reply rates, or business results.

Third-party services

The Service integrates with third-party APIs for enrichment, verification, AI, email sending, and campaign delivery. Your use of those services may be subject to their terms and fees. You or your administrator configure connected tools with credentials you supply. Details about categories of service providers we use are in our Privacy Policy; a current provider list is available on request at support@signalsflow.app.

Fees

Fees are as shown at signup or in the applicable order form. Unless otherwise agreed in writing, fees are billed in advance, are non-refundable except where required by law, and we may change prices on thirty (30) days’ notice for future billing periods.

Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for purposes of the relationship. Standard exceptions apply (public domain, independently developed, rightfully received from third parties, or required by law).

Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAYLAN GROUP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED DOLLARS (US$100). Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted by law.

Indemnification

You will defend and indemnify Saylan Group against claims arising from Customer Data, your outreach content, your violation of these Terms, or your violation of applicable law, except to the extent caused by our gross negligence or willful misconduct.

Termination

We may suspend or terminate access for violation of these Terms, non-payment, or risk to the Service. You may stop using the Service at any time. Upon termination, your right to access the Service ends. You may export Customer Data before closing your account. After closure, we delete Customer Data within ninety (90) days, subject to longer retention where required by law.

Governing law and disputes

These Terms are governed by the laws of the state in which Saylan Group is organized, without regard to conflict-of-law rules. You agree that the state and federal courts located in that state have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts.

Changes

We may update these Terms. We will post the updated version on this page and update the effective date. Continued use after changes constitutes acceptance where permitted by law.

Contact

Saylan Group · support@signalsflow.app